DRIVER CANCELLATION RATE FEATURE

We’ve made some tweaks on the driver app- you can now see your Driver Cancellation Rate on your driver dashboard! This allows you to monitor your DCR real time! Our tech team is gradually rolling out the new feature randomly as it might take some time, but it will be available to 100% of the drivers on the first week of May!

Make sure that your driver app is updated to Version 5.50 to be able to see this feature. To learn more on updating your app, visit our blog post HERE

 

IMPORTANT CHANGES IN THE DRIVER CANCELLATION RATE

Old DCR Computation:

DCR = TOTAL DRIVER CANCELS/ (NUMBER OF COMPLETED RIDES)

NEW! DCR Computation:

DCR = TOTAL  DRIVER CANCELS/ (TOTAL DRIVER’S CANCELLATIONS + COMPLETED RIDES)

This means that ALL ACCEPTED RIDES including DRIVER’S CANCELLED RIDES will be counted. Drivers must still maintain a minimum DCR of 20% to qualify for the weekly incentives.

IMPORTANT NOTE: 

Passenger app has the option to choose cancellation reasons, and one of the reasons the pax can use is that the DRIVER ASKED TO CANCEL.

If a pax reports that they cancelled because driver asked to cancel, we will count this against a driver’s cancellation rate, and enforce the minimum suspension and penalties according to our terms of use.

Grab is Now Fueled by Shell!

GrabCar is now fueled by Shell!
Grab has partnered up with Shell Philippines to bring you an exclusive deal this summer!

Starting April 1,2016 until May 31, 2016, get P2.00 DISCOUNT PER LITER on Gasoline Products (Shell Fuel Save Unleaded, Shell V-Power Nitro Plus Gasoline, and Shell V-Power Nitro Plus Racing) and P1.00 DISCOUNT PER LITER on Diesel Products (Shell Fuel Save Diesel and Shell VPower Nitro Plus Diesel) in all Metro Manila Shell Stations!

How does it work?

Gas up at any participating Shell station in Metro Manila- that’s over 197 stations to choose from! Claim your exclusive discount by showing your Grab Driver app to verify your registered vehicle with Grab! Valid for cash and credit transactions only.

Wondering how much you’re saving?

AVERAGE PRICE
*Prices are computed as an average across Metro Manila and may vary depending on the participating Shell station

DISCOUNTED PRICE 


Important notes to remember:1. The plate number on the Grab app must be the same as the vehicle plate of the car used to gas up
2. Expect an SMS announcement from us about the Grab-Shell partnership. For verification purposes, the Shell station attendants may ask you to show the text message from Grab so please do not delete it!
3. For verification purposes, Shell station attendants may ask you to present your Grab ID

Promo runs from April 1, 2016 to May 31, 2016 and is exclusive to active GRAB drivers only.

New Driver Cancellation Reasons

We are rolling out new cancel options for you to choose from!

cancels
Your improved cancellation options now include
1. Accepted in error (you accidentally accepted a trip request)
2. Passenger no show (you wait at the pickup for over 5 minutes, but passenger can’t be found or contacted)
3. Can’t reach in time (you can’t honour the trip due to traffic conditions, vehicle
breakdown, etc.)
4. Passenger request to cancel (you were asked by passenger to cancel)
Note that this will show if your App is on version 5.4.298.
If not updated, go to the Play store to update.
Follow the steps below to update your Driver app:

1. Open up the driver app and go to your settings. Scroll down to check device information and check if the version you have is 5.2.298

2. If YES, no action needed– just wait for an update message to pop up and click “upgrade.” If it is not on version 5.4.298, go to the PLAYSTORE on your phone (internet required). Select GTX Driver, and click UNINSTALL. Search for GTX Driver again and re-install app. Your driver app is now updated!

How to Update Your App

Follow the steps below to update your Driver app:

1. Open up the driver app and go to your settings. Scroll down to check device information and check if the version you have is 5.7.0

 

2. If YES, no action needed– just wait for an update message to pop up and click “upgrade.” If it is not on version 5.7.0, go to the PLAYSTORE on your phone (internet required). Select GTX Driver, and click UNINSTALL. Search for GTX Driver again and re-install app. Your driver app is now updated!

GrabCar to Operate in NAIA on March 14!

Hey GrabPeer!

GrabCar is now in partnership with NAIA! 

Yes, you heard that right. Starting Monday, March 14, GrabCar Drivers can finally pick up passengers at the airport! As Grab strives to revolutionize the transportation system in the Metro, we beef up our services even more by extending our operations in cooperation with NAIA!

Here’s what you need to know about our NAIA partnership:

1. Drivers will be allowed to pick up passengers at the following Grab areas:

  • Terminal 1: Main Arrival Curbside
  • Terminal 2: Inner Arrival Curbside between Bays 7 and 8
  • Terminal 3: Secondary Arrival Curbside between Bays 5 and 6
  • Terminal 4:  Curbside

Please note that only GrabCar (Sedan), GrabCar Plus, and GrabCar 6-Seater vehicles are allowed to pick up passengers in these main pick up points.

2. For strict compliance: GrabCar Drivers can ONLY pick up at the designated fixed points above which will be manned by Grab staff 24/7.

DO NOT pick up passengers outside of the designated stations. Should a passenger request for pick up outside of the official Grab booths, kindly give them a call and request them to move to the nearest Grab booth for pick up.

3. Following NAIA security protocol, GrabCar Drivers will only be allowed to pick up passengers upon presenting the following at the checkpoint:

  • GrabCar Driver ID
  • Flash the Booking Screen on your Driver app indicating pick up

Note: we are currently distributing GrabCar Driver IDs by batches so please await a text message from the GrabCar team to know when you can claim your ID! You will only be allowed to pick up passengers when you claim your GrabCar ID on or after March 14.

NO GRABCAR ID, NO AIRPORT PICKUPS. 

4. Drivers have a waiting time of 2 minutes per passenger pick up. Kindly make sure you communicate with your passengers upon booking for a more efficient pick up!

5. Drivers can drop off passengers at the Departure and Arrival area given that they present the following at the check point:

  • GrabCar Driver ID
  • Booking Screen on your Driver app indicating drop off

Note: Upon drop off, drivers cannot linger in the area for more than 2 minutes or stand by and wait for incoming passenger bookings. 

6. Stay tuned for SPECIAL AIRPORT INCENTIVES COMING SOON! 

Very important: all drivers must read the AIRPORT GUIDELINES HERE prior to accepting rides from the airport.

Another HUGE PARTNERSHIP, another HUGE MILESTONE for the GrabCar Community! Here’s to more rides and making more awesome experiences happen!

E- TOP UP ROLLING OUT TO ALL PEERS AND DRIVERS ON DECEMBER 14!

ATTENTION ALL GRAB PEERS!

Our team has been working very hard to work with you better in reaching our goal of providing awesome rides to passengers all over Manila!What’s new with GrabCar? Starting December 14, you can now top up to credit your balance via prepaid load! GrabCar teamed up with GCash to provide a more seamless and convenient platform for you to top up anytime, anywhere!

How does this work?

Load up your GCash accounts by going to any Globe Store, 7/11, Tambunting Pawnshop, Villarica Pawnshop, Capital Pawnshop, Puregold Supermarket, SM Department Stores, Rural Banks, or any other retail partners. There is no service fee when you cash-in to your mobile!

Follow these steps to top-up via GCash!

Dial *143#

Go to GCash

Choose GCash Biz Solutions

Choose Grab e-Voucher

Confirm Grab Membership

Choose amount to top-up

Enter your 4-digit GCash PIN to confirm request

Enter the recipient (your Driver/s) 11-digit mobile number

Enter a message and wait for a confirmation of your request

Your Driver will receive a confirmation message with a code
he can use to to up in his driver app.

 

Tap the Plus sign on your Credit Balance

Screenshot_2015-12-14-09-30-06

Paste the 16-digit code and Top Up!

Screenshot_2015-12-14-09-30-14

 

STARTING WEDNESDAY, DECEMBER 16, online Top Up requests can be made via prepaid! Having a prepaid transaction means having NO TOP UP DEDUCTIONS in your account moving forward. Take note that for existing Top Up requests, deductions will still apply. Deposit the payment to our account and take a picture of the deposit slip. Upload it when you request for a Top Up here.
See our account information below:
Bank Name: Banco De Oro| Branch: Pasay | Account Name: MyTaxi.PH, Inc. | Account Number:000380227290
FAQs
1. Is there a service fee when I purchase via *143#?
  • PHP 5.00 for every purchase of the voucher regardless of the amount / denomination

2. Is there a limit in the number/amount of Grab e-vouchers that I can purchase in a day/month?

  • There is no limit on how many times you can purchase per day / month

3. Can I still avail a Grab e-voucher even if I have insufficient funds in my GCash account?

  • Your GCash account must have enough funds before you can avail a Grab e-voucher

4. Is it available 24/7 or during holidays?

  • Yes

5. How will I receive my Grab e-voucher?

  • You will receive a SMS from 2882 (GCash) “Wonderful day! You have purchased <Product> Grab e-voucher with code <coupon code> via GCash on <Date> <Time>. Ref No. <Ref. No.>.”

 

6. What if I bought a Grab e-voucher then I didn’t receive any response/confirmation message that my transaction was successful / failed, what am I going to do?

  • You can call our GCash Hotline, just dial 2882

New Driver App Feature: Available for Jobs

GrabPeers and Drivers! Need to check your credit balance or cash-out? Our new app update allows you to check your balance status without being available for jobs.

Simply go offline (see photo below for reference) when you need to check your account without receiving bookings

off

And can toggle back online and receive jobs only when you are ready to resume work!

on

Follow the steps below to update your Driver app:

1. Open up the driver app and go to your settings. Scroll down to check device information and check if the version you have is 5.2.283

 

2. If YES, no action needed– just wait for an update message to pop up and click “upgrade.” If it’s still version 5.2.279, go to the PLAYSTORE on your phone (internet required). Select GTX Driver, and click UNINSTALL. Search for GTX Driver again and re-install app. Your driver app is now updated!

GRAB PARTNERS WITH SEAOIL!

Ngayong buwan, get 1 kg of rice FOR FREE when you gas up with SEAOIL!

  1. Purchase a minimum accumulated receipts of P1000(Gas) or minimum accumulated receipts of P2000(Diesel) at any SEAOIL branch from December 1-31, 2016!
  2. Ask any SEAOIL staff to stamp your receipt and special coupon, at i-present ito sa ACI GRAB OFFICE, H.V. Dela Costa, Street.
  3. LIMITED lang ang stock at first come, first serve kaya GAS UP NA!

*Cash/straight charge transactions only
*Present Grab ID at Driver App plate no. to SEAOIL staff.

 

GAS UP AT PARTICIPATING SEAOIL STATIONS:

seaoil-station1seaoil-station2

 

 

Grab partners with Seaoil to bring you not only awesome discounts for both gasoline and diesel, but also free rice for a certain amount of accumulated purchases! Read on to see more details on the awesome offers available:
Date                                Promos
November 15- 30            P2.00 per liter discount for gasoline
P1.00 per liter discount for dieselDecember                      1 kilo of rice for every accumulated P1,000 receipt for gasoline
1 kilo of rice for every accumulated P1,000 receipt for dieselGo to any Seaoil station in Metro Manila and present your Grab ID and driver app to the Seaoil representative to avail these awesome promos! This is for cash or straight charge transactions only.

LATEST DRIVER APP UPDATES

NEW DRIVER HOME SCREEN WITH A MORE ACCESSIBLE
MENU BUTTON

ONLINE AND AVAILABLE FOR JOBS

OFFLINE- NOT AVAILABLE FOR JOBS

Mas pinaganda at ginawang mas transparent ang home screen page para sa inyo! With the new app update, ginawang mas accesible ang menu sa top, left corner ng inyong app.Pinadali din ang pagpili ng Service Type sa bottom part of your screen- hindi na kailangaHEAT

FIND HOTSPOT AREAS WITH THE HEATMAP!
Screenshot_2016-11-23-18-44-51 (1).png
With the new heatmap, palagi niyong alam kung alin ang mga areas na maraming demand when you go online!
  • Red = Very High Demand
  • Yellow = High Demand
  • Green= Medium Demand

Sa ngayon, Android phones pa lamang ang may access sa real-time heat map.

DRIVER PROFILE
CASH WALLET AND CREDIT BALANCE
ACCEPTING JOBS

Makikita mo sa booking screen ang iyong incoming job. As usual, mayroon kang 15 SECONDS upang i-accept ang booking.
PICK UP AND DROP OFF SCREEN
RECEIPTS
MAKE SURE THAT YOU DRIVER APP IS UPDATED TO THE LATEST VERSION! CLICK THE BUTTON BELOW TO LEARN HOW YOU CAN UPDATE YOUR DRIVER APP.
HOW TO UPDATE APP

Screenshot_2016-11-23-18-44-51 (1).png

BRAND NEW CASH KING INCENTIVE FROM OCTOBER 24 TO OCTOBER 30!

BRAND NEW CASH KING INCENTIVE!
Hi Grab Driver!

Narito ang pinakabagong incentive scheme namin para sa inyo: FIXED PAYOUTS, NO 20% GRABFEE DEDUCTIONS on your incentive!

Introducing:

That’s right. No minimum guarantees and GrabFee deductions, just fixed payouts on top of your earnings and other incentives! 

Kumpletuhin ang different ride requirements for the total AM, MIDDAY, PM, and WEEKEND rides upang makuha ang fixed incentive! Hindi ito fare guarantees, ang incentive na makukuha ninyo are on top of your earnings!
*Incentive qualifiers still apply. Subject to 10% tax.

Here’s a sample computation:

*Friday evening period is extended to 12 Midnight. 

GRAB LIKE A BOSS AND GET AS MUCH AS P4000 THIS WEEK ON TOP OF THE CASH KING INCENTIVES! 

Earn as much as P 4,000 this week by hitting our special targets and maintaining your 85% AR, 20% DCR and 4.3 Star Ratings! Ang Weekly Trip Booster na ito ay applicable sa LAHAT ng inyong completed trips for the week mula Lunes hanggang Linggo.

Hindi lang ‘yan, CELEBRATE 12 WEEK’S OF CHRISTMAS WITH GRAB!

Every week, may i-aannounce kaming bago at mas malaking premyo para sa raffle! Abangan ang aming announcement kung ano ang special reward ng Grab this week!
HERE’S A SAMPLE TRIP TARGET AND SAMPLE INCENTIVE PAYOUT
*Ito ay sample trip target and incentive payout lamang. You will receive an SMS para sa inyong personalized targets and payout.
PAALALA: Makakatanggap kayo ng personalized SMS mula sa Grab team upang malaman ang inyong INDIVIDUAL TARGETS AND INCENTIVE PAYOUTSAt dahil hawak mo ang iyong sariling oras, maaari kang mamili ng iyong target rides! Tandaan lamang, the HIGHER the target, the BIGGER the rewards! 

Here’s a sample computation:

GrabLITE Target:   55
GrabPLUS Target: 62
GrabBOSS Target: 70

Weekly Trip Boosters are rewarded on top of your Fare Difference Incentives! 
*subject to 10% Withholding Tax

EARN UP TO PHP 12,550 IN INCENTIVES ALONE:

  • Earn as much as PHP 3,550 in Cash King incentives
  • Earn as much as PHP 4,000 in Weekly Boosters
  • Earn as much as PHP 5,000 in Monthly Boosters
  • PLUS, EARN A TOTAL OF 140 TICKETS BY THE END OF OCTOBER TO REDEEM AFAMILY SALU-SALO PACKAGE FOR OUR 12 WEEKS OF CHRISTMAS MONTHLY REWARD!

PLUS EXTRA REWARDS:

GrabForWork Bonus

  • Extra P 100 on top of your fare for every GrabForWork ride!
PAALA SA MGA DRIVERS: 
Ang GrabForWork ay parang promo ride in partnership with IP Convergys Solutions, Teletech, AdSpark, CITCO (and soon other companies too!). Ang mga GrabForWork rides ay tulad lang ng regular GrabPay rides! Kung nakatanggap kayo ng ganitong booking, HUWAG mag-collect ng pamasahe sa pasahero at huwag din i-cancel ang booking. Ang mga total fare  nito ay mato-top-up sa inyong GCash kada linggo!

TO QUALIFY FOR ALL INCENTIVES, HERE ARE THIS WEEK’S REQUIREMENTS:

1. 60% Total Rides for the week ay kailangan manggaling sa BGC and Makati CBD + Ortigas, Mandaluyong, and Manila
2. Minimum Weekly Driver Star Rating of 4.3 Stars
3. Minimum Weekly Acceptance Rate of 85%
4. Maximum Weekly Driver’s Cancellation Rate of 20%

KARAGDAGANG PAALALA
  • 10% Withholding tax will be deducted from your total rewards after deduction of Grab Fees on your FDI
  • 20% Grab Fee will be deducted from the total fares.

Good luck sa pagkuha ng maraming GrabCar bookings sa darating na linggo! Grab away!

Team GrabCar Manila 

WANT A QUICK BREAKDOWN OF
THIS WEEK’S INCENTIVE REMITTANCES?

Log on to your DRIVER PASSBOOK to get a hold of your weekly incentive breakdown!

Visit our blog post HERE to learn more about Passbook.

MAAGANG PAMASKO: 11 LUCKY WINNERS OF WASHING MACHINES!

CONGRATULATIONS SA 11 WINNERS OF WASHING MACHINE WITH DRYER! Expect a call from the Grab team for more instructions on how to claim your special prize.

pasted-image-at-2016_10_21-11_50-am

For next week, 10 LUCKY WINNERS OF BRAND NEW SAMSUNG GALAXY TABLETS! Muling abangan ang aming announcement next week para malaman ang mga nanalo.

week-10-reward

In the meantime, keep driving to earn more tickets for a higher chance of winning! Keep Grabbing!

MAAGANG PAMASKO: 12 LUCKY WINNERS OF FLAT SCREEN TVs!

CONGRATULATIONS SA 12 LUCKY WINNERS OF FLAT SCREEN TVs! Expect a call from the Grab team for more instructions on how to claim your special prize.

12 Lucky Grabber Winners.png

For next week, 11 LUCKY WINNERS OF WASHING MACHINES! Muling abangan ang aming announcement next week para malaman ang mga nanalo.

unnamed (1).png

In the meantime, keep driving to earn more tickets for a higher chance of winning! Keep Grabbing!

AWESOME DISCOUNTS WITH INTEGRATED AUTOMOTIVE SERVICES!

AWESOME DISCOUNTS WITH INTEGRATED AUTOMOTIVE SERVICES

Avail of special discounts on car cleaning by visiting Integrated Automotive Services. Enjoy awesome discounts on a variety of services that your car needs! Save as much 50% off or get free oil change and tune ups for your car.

Just head on over to 9791 Kamagong St. cor Dungon St. San Antonio Village Makati City, 1200 to avail of these cool discounts today! Promo duration is from September 19, 2016 to September 18, 2017. Make it look like the day you bought it, and have your car cleaned today!

Exclusive Partnerhsip with Bridgestone!

bridgestone

Bridgestone Tires (Philippine Allied Enterprises Corporation) is now our official partner and will be extending a 25% discount onBridgestone Tires for all GrabCar Drivers and Grab Employees from September 1, 2016 to August 31, 2017!

PARTICIPATING BRANCHES

  1. Bridgestone Tire Center – 2293 Chino Roces Ave. Extension, Makati City, Metro Manila
  2. Bridgestone Tire Center – LPHI Sta. Rosa – Tagaytay Road, Don Jose  Sta. Rosa City, Laguna
  3. Bridgestone Tire Center – G/F Commercenter, Commerce Ave cor Filinvest Avenue, Filinvest Corporate City, Alabang

 

HOW TO AVAIL OF THE GRABCAR DRIVER SPECIAL DISCOUNT:

  1. Grab drivers can avail of the discount at any of the above-listed Bridgestone Tire Center branches only.
  2. To avail of the discount and for verification purposes, GrabCar drivers must present their Grab ID and driver phone app upon visiting the tire center.A strict NO I.D./ NO DRIVER PHONE APP, NO DISCOUNT policy shall be applied If deemed necessary, the Bridgestone representative may also ask the drivers to show the  In-App Notification or Email Notification from Grab for further verification.

GUIDE: The plate number on the Grab App should always match the vehicle plate number of the car where the tires will be installed.

  1. GrabCar drivers will pay the agreed special rate valid for cash and credit card transactions only.